Digital Transformation

"Automation applied to an efficient process, magnifies the efficiencies.
Automation applied to an inefficient process, magnifies the inefficiencies".

– Bill Gates

overview

Digital Transformation for
Stand Out Business Performance

We think of Digital Transformation as consisting of: Process Transformation, Technology Transformation, and Culture Transformation. It's not only about doing things better, cheaper, and faster, but also looking at a different way of doing business. It is about removing friction in the customer engagement process by increasing digital interactions, deploying technology architectures that remove manual or duplicate tasks, reduces errors, and using data to identify blind spots, trends and anomalies.  More importantly, it is also about training the work force to adopt a mindset to constantly adapt and  jettison products, processes, applications and skillsets that are not in alignment with the business strategy.

BusinessOne provides services designed to streamline business processes and accelerate product launches by leveraging technology. The objective is to reduce friction in the value chain which then improves responsiveness to customer expectations and higher Net Promoter Score.

overview

Digital Transformation for Stand Out Business Performance

We think of Digital Transformation as consisting of: Process Transformation, Technology Transformation, and Culture Transformation. It's not only about doing things better, cheaper, and faster, but also looking at a different way of doing business. It is about removing friction in the customer engagement process by increasing digital interactions, deploying technology architectures that remove manual or duplicate tasks, reduces errors, and using data to identify blind spots, trends and anomalies.  More importantly, it is also about training the work force to adopt a mindset to constantly adapt and  jettison products, processes, applications and skillsets that are not in alignment with the business strategy.

composite of time and money

Reduce Friction in the Customer Journey

  • Customer Journey Mapping across the customer lifecycle helps you understand and map customer experiences from how they learn about your products and services to discontinuing the relationship
  • Journey Mapping provides critical and important information regarding the customer experience and the friction in the process that erodes brand loyalty and NPS
  • Targeted ROI based approach to improve specific journey maps and micro journeys
  • Address People, Process, and Technology aspects of the Customer Journey
typing process steps on a laptop

Process Development and Automation

Squeezing time and cost out of the business processes requires a culture of innovation and continuous improvement. There is no guarantee what worked in the past will work in the future since strategy by definition means taking a different path.

Companies that rely heavily on existing business process, when launching strategic initiatives,  miss the opportunity to re-invent their business processes. Yet this is probably the best time to take a fresh look and start from scratch. With customer touch points as the starting point, developing processes from the outside-in changes the traditional paradigm and provide insights into what is really value added from a customer perspective. Using this approach it becomes obvious very quickly what steps in the process are value added from a customer perspective and those that are not and may result in an entirely different business process that is designed around customer behavior, habits and preferences.

businessman drawing org chart

Organizational Alignment

Organizational structure and design can make or break the strategy and hence must be designed to fit the strategy. We take a customer centric approach, be it an internal or an external customer. Even internal processes has a customer albeit internal. Analysis of hand-offs, ownership of process across the value chain and ensuring that all processes are covered are key aspect of coming up with the right structure.

More and more companies are realizing that flattening organizations requires dismantling of hierarchical structures into collaborative ecosystems and this transition is paying off in terms of reduction of cycle times and cost at the same time

woman at whiteboard

Agile Transformation: Accelerating Product Delivery

Skillsets are not immutable over time. They have to be constantly retooled and refreshed to keep up with the latest technologies and methodologies. Agile, DevOps and Continuous Integration and Deployment (CI/CD) have radically changed the way software delivery happens. Companies have gone from deploying a few releases a month to several thousand releases a day. It's not only the development team that needs to be well versed in Agile, DevOps and CI/CD, it also requires an enlightened leadership team that recognizes the value and provides sponsorship and commitment to changing the way software projects are executed.

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businessman drawing org chart

Transformation Scorecard

Does it take an army of people to put together transformation scorecard? Is the transformation providing the right business outcomes and are the KPIs trending in the right direction? If not, why?

These are the questions that will be answered by the Transformation Scorecard. Our approach enables managers to make decisions based on facts which  improve the quality of the decisions and provide better outcomes. Aggregating and analyzing data in a timely, complete, and accurate manner requires a well thought out approach.

We build and track metrics rom the top down and gather, analyze and summarize data from the bottom up, so that you do not lose visibility to the nuances embedded in the data. Setting up the discipline and  infrastructure for tracking the data is critical for understanding outcomes and making course corrections as needed.

Program Management That Delivers Results

BusinessOne connects the dots for complex challenges with a pressure-tested approach.

1

plan

Program Management starts with smart Strategic Planning. We establish a Business Case and a detailed Program Plan that drives Enterprise Mobilization.

2

Organize

Establishing both an Enterprise PMO and Technology PMO ensures key objectives are managed and Organizational Alignment is achieved.

3

Execute

Using Agile and DevOps methodologies we ensure that the Program Plan gets executed and delivers measurable outcomes .

4

Measure

Keeping focus on KPIs – Key Performance Indicators results from comprehensive Business and Program Dashboards created for each engagement.

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